1. To place a refund, or plan upgrade/downgrade request for an order placed with Ozivi, You would need to contact us via email at [email protected], or by visiting this page: https://support.ozivi.io/
2. Please mention your purchase email address or transaction id in your request and provide a reason for your request in order to speed up your refund process.
3. If the customer reports any problem or defect with the product purchase, he must contact support and raise his concerns before asking for refund or disputing the payment. If we are not able to resolve the dispute, we will process your refund within the next 20 days.
4. Your request will be reviewed within 3-5 days standard response period and we will notify you via email of the results.
5. For customers, who contacted our support chat and gets an additional discounted offer for the plan, where we are selling the same plan for higher cost. The refund period of 30 days is not valid in this case, as we only offer discounts and additional reduction in pricing to only those customers, who are sure of what they are buying and they will use the product in good faith and do not misuse the resources.
6. If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate a refund – it will only stop any future rebills.
7. For customers, who are given additional access to our other softwares and tools for free, then the 30 days refund policy is not applicable on you as we wont be removing your access from our other softwares and therefore, you should do a well research on your purchase and use it before you ask and reach out to our team for additional software access for free.
8. We reserve the right to extend the standard response time in exceptional cases with prior notice to you.
9. Your purchase is safe and secure as long as you read, agree, and accept the following terms and conditions mentioned below:
10. After your 30 Days, the money-back guarantee is over, we cannot process your refunds whether you have used the product or not. Your purchase is protected by 30 days of trial time, during which you should be checking and testing the product. After this time period is over, refunds can’t be requested.
11. The present Refund policy is part of the Ozivi’s TERMS AND CONDITIONS.
12. Last update: January 1st, 2023